Privacy Policy

1. Who We Are

B&R Global Solutions ("we," "us," or "our") operates the brgs.cloud platform, including our product catalog, waitlist, and WhatsApp-based ordering service. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services.

2. Information We Collect

• Contact & Identity: Email address (waitlist sign-up), name, and phone number provided during ordering.
• WhatsApp Messages: Messages sent to our WhatsApp business number are processed by our AI ordering assistant and stored to fulfill your order and provide customer support.
• Order Information: Products ordered, quantities, pricing, and order status.
• Shipping Information: Name, street address, city, state, and ZIP code provided for delivery.
• Payment Proof: Screenshots or confirmation images you send as payment verification. These are stored securely and reviewed manually by our team.
• Usage Data: Basic server logs including IP addresses and timestamps, retained for security and fraud prevention.

3. How We Use Your Information

• To process and fulfill orders placed through our platform or WhatsApp service.
• To communicate with you about your order status, shipping, and payments.
• To operate our AI-powered ordering assistant via WhatsApp.
• To send waitlist notifications when our platform launches (email only, with your consent).
• To detect and prevent fraud, abuse, and security threats.
• To comply with applicable legal obligations.

4. Third-Party Services

We use the following third-party services to operate our platform. Each has their own privacy policy governing their data practices:

• Meta / WhatsApp: Our ordering assistant runs on WhatsApp Business Platform. Messages are transmitted through Meta's infrastructure.
• OpenAI: WhatsApp messages are processed by OpenAI's API to power our AI ordering assistant. Message content may be sent to OpenAI for response generation.
• Supabase: We use Supabase for database storage and file storage (product images, payment proofs). Data is stored on secure servers.
• Vercel: Our platform is hosted on Vercel's infrastructure.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share your information with the service providers listed above to the extent necessary to operate our platform, or when required by law.

6. Data Retention

We retain your information for as long as necessary to fulfill your order and for a reasonable period afterward for business records and legal compliance. Waitlist email addresses are retained until you unsubscribe or request deletion. You may request deletion of your data at any time by contacting us.

7. Security

We use industry-standard security measures including encrypted connections (HTTPS), private file storage, and access controls. Payment proof images are stored in private buckets and are never publicly accessible. No method of transmission over the internet is 100% secure — we cannot guarantee absolute security but take reasonable precautions to protect your data.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at the address below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: